Thank you for choosing PeptaVault. This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing products from PeptaVault.com.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Processing times may vary during periods of high order volume, holidays, severe weather events, inventory audits, or other circumstances beyond our control.
Orders placed on weekends or holidays will generally be processed on the next business day.
Shipping Methods
PeptaVault works with reputable shipping carriers to deliver orders safely and efficiently.
Available shipping options and estimated delivery times will be displayed during checkout.
Delivery estimates are provided by the carrier and are not guaranteed by PeptaVault.
Shipping Rates
Shipping charges are calculated at checkout based on:
- Package weight
- Destination
- Shipping method selected
- Order value
Any applicable shipping fees will be displayed before your purchase is completed.
Domestic Shipping
Domestic orders are generally delivered within 2–7 business days after shipment, depending on the selected shipping service and destination.
Actual delivery times may vary due to carrier delays or other factors outside of our control.
International Shipping
PeptaVault offer international shipping
Customers are responsible for ensuring that imported products comply with all local laws, regulations, customs requirements, and restrictions applicable in their jurisdiction.
We reserve the right to refuse shipment to destinations where shipping restrictions apply.
Customs, Duties, and Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- VAT or GST
- Brokerage fees
- Other government charges
These charges are the sole responsibility of the customer and are not included in product or shipping prices unless explicitly stated otherwise.
PeptaVault is not responsible for delays caused by customs processing.
Order Tracking
Once an order has shipped, customers will receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided directly by the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is submitted:
- Additional shipping charges may apply.
- Delivery delays may occur.
- Orders returned due to incorrect address information may be subject to reshipping fees.
PeptaVault is not responsible for lost shipments resulting from inaccurate address information provided by the customer.
Lost, Delayed, or Stolen Packages
After an order has been transferred to the shipping carrier, delivery is under the carrier’s control.
PeptaVault is not responsible for:
- Carrier delays
- Weather-related delays
- Customs delays
- Lost packages marked as delivered
- Theft occurring after delivery
If a shipment is lost in transit, customers should contact both the carrier and PeptaVault so that we may assist in investigating the issue.
Damaged Shipments
If your order arrives damaged:
- Take photographs of the package and contents immediately.
- Retain all packaging materials.
- Contact us within 48 hours of delivery.
We may request supporting documentation to evaluate replacement or refund eligibility.
Research Use Only
All products sold by PeptaVault are intended solely for laboratory and research purposes.
Products are not intended for human consumption, medical use, diagnosis, treatment, or prevention of disease.
By placing an order, customers acknowledge that they understand and agree to these limitations.
Shipping Restrictions
PeptaVault reserves the right to:
- Refuse shipments to certain locations
- Cancel orders that violate applicable laws or regulations
- Modify shipping options at any time
Force Majeure
PeptaVault shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Government actions
- Customs inspections
- Carrier disruptions
- Labor disputes
- Power outages
- Supply chain interruptions
Contact Information
For shipping-related questions, please contact:
PeptaVault
Email: info@peptavault.com
Website: PeptaVault.com
